Terms & Conditions

Welcome to Estiora Clinic (“Estiora”, “we”, “our” or “us”). These Terms & Conditions govern your access to and use of our website, estioraclinics.com, and the information, consultation booking facilities and services made available through it.

By accessing or using our website, submitting an enquiry or booking a consultation, you agree to these Terms & Conditions, subject to applicable laws. If you do not agree with these terms, please discontinue your use of the website.

Estiora Clinic provides hair restoration, hair transplant and aesthetic services, including:

• PRP Therapy
• GFC Therapy
• Exosome Hair Therapy
• Hair Mesotherapy
• Microneedling
• Low-Level Laser Therapy (LLLT)
• FUE Hair Transplant
• Biofiber Hair Transplant
• Beard, moustache and eyebrow transplants
• Scar Correction Hair Transplant
• Crown Contour Treatment (SMP)
• Brow Couture (Microblading)
• Scalp Health Assessment

The suitability of any procedure or treatment is determined following an appropriate consultation and clinical assessment.

The information available on our website is intended to provide a general overview of our services and does not constitute a medical diagnosis, prescription or substitute for professional medical advice.

You agree to use our website only for lawful purposes. You must not:

• Use the website in violation of applicable laws or regulations.
• Submit false, misleading or fraudulent information.
• Attempt to gain unauthorised access to our website, systems or data.
• Disrupt, damage or interfere with the website's functionality or security.
• Copy, reproduce or commercially exploit website content without prior written permission.

We reserve the right to restrict or suspend access to the website where we reasonably believe these terms have been violated or where required by law.

Our website allows visitors to submit consultation requests and enquiries regarding our services.

• Submitting an appointment request does not automatically confirm a booking.
• Appointments are subject to availability and confirmation by Estiora.
• We may contact you using the contact details you provide to confirm, reschedule or clarify your appointment.
• You are responsible for providing accurate and up-to-date information when making a booking.
• Please inform our clinical team of relevant medical history, existing conditions, allergies and medications before undergoing treatment.

We reserve the right to reschedule or cancel an appointment where necessary due to clinical requirements, practitioner availability, operational circumstances or other reasonable causes.

Every patient is different, and treatment recommendations depend on individual clinical circumstances. Before recommending or performing a procedure, our clinical team may assess your medical history, scalp condition, hair loss pattern, treatment goals and other relevant factors.

Not every patient is suitable for every procedure. Estiora reserves the right to decline or defer a treatment where it is considered clinically inappropriate, unsafe or unsuitable.

Patients are expected to:

• Provide complete and accurate medical information.
• Disclose relevant allergies, medications and previous procedures.
• Follow pre-treatment and post-treatment instructions.
• Attend recommended follow-up appointments.
• Inform the clinical team of any unexpected symptoms or complications.

Treatment decisions will be based on individual clinical assessment and appropriate informed consent.

Hair restoration and aesthetic treatments involve individual biological responses, and results may vary from person to person. Factors such as genetics, age, underlying medical conditions, hair characteristics, adherence to aftercare instructions and individual healing responses may influence treatment outcomes.

Any images, testimonials, case studies or treatment descriptions displayed on our website are illustrative of individual experiences and should not be interpreted as a guarantee of similar results.

Estiora does not guarantee a specific level of hair growth, density, appearance, treatment success or timeframe for results. Our clinical team will explain relevant treatment expectations, potential limitations and applicable risks as part of the consultation and informed consent process.

Certain hair restoration and aesthetic procedures may involve risks, side effects, discomfort, recovery periods or complications. Depending on the procedure, these may include:

• Swelling, redness, bruising or infection
• Scarring or temporary shedding
• Changes in sensation or allergic reactions
• Unsatisfactory cosmetic outcomes

The risks and aftercare requirements vary by treatment and individual patient circumstances. Before undergoing a procedure, you will be provided with relevant information about its nature, potential risks, benefits, alternatives and expected recovery.

Your informed consent will be obtained separately where required. These website Terms & Conditions do not replace medical consent forms or procedure-specific documentation.

Treatment prices, consultation charges, package details and payment terms, where applicable, will be communicated by Estiora through its authorised representatives.

• Any prices or promotional offers displayed on the website are subject to the stated conditions and validity periods.
• The final treatment cost may vary depending on the treatment recommended, clinical requirements, procedure complexity and additional services.
• Patients will be informed of the applicable charges before proceeding with treatment.
• Payment methods, advance payments, cancellation charges and refund eligibility will be communicated separately before payment or booking confirmation.

If you are unable to attend a scheduled consultation or treatment, please contact Estiora as early as possible to request a cancellation or rescheduling.

Appointment changes are subject to availability and any cancellation or rescheduling conditions communicated to you at the time of booking. Where a procedure requires advance preparation or a deposit, the applicable terms will be communicated separately before confirmation.

Patients are responsible for:

• Providing truthful, accurate and complete medical and personal information.
• Asking questions and seeking clarification about any treatment they do not understand.
• Following the clinical team's pre-treatment and aftercare instructions.
• Informing the clinic of any changes in health or medication relevant to treatment.
• Attending scheduled follow-ups where clinically recommended.
• Treating clinic personnel and other patients respectfully.

Failure to disclose relevant medical information or follow appropriate instructions may affect treatment suitability, recovery and outcomes.

All website content, including text, images, graphics, logos, design elements, videos and other materials, is owned by Estiora or used with appropriate authorisation, unless otherwise stated.

• You may access and view website content for personal, non-commercial informational purposes.
• You must not reproduce, modify, distribute, publish, commercially exploit or otherwise use our website content without prior written permission, except where permitted by applicable law.
• Unauthorised use of our intellectual property may result in appropriate legal action.

Patient photographs, testimonials, reviews and treatment experiences displayed on our website are intended to provide general information about individual patient experiences. Individual experiences and results may vary and are not a guarantee of future outcomes.

Any use of identifiable patient photographs, videos, testimonials or clinical images for advertising, promotional or public communication purposes will be subject to appropriate patient consent. Patients may share feedback about their experience voluntarily. We do not require positive reviews as a condition of receiving treatment.

Our website may contain links to third-party platforms, including WhatsApp, social media websites, maps, payment services and other external resources. These platforms are independently operated and may have their own terms, privacy policies and security practices.

Estiora does not control third-party websites and is not responsible for their content, availability, services or practices. Your use of these external platforms is subject to their respective terms and policies.

Estiora makes reasonable efforts to ensure that the information on its website is accurate and up to date. However, we do not warrant that all website content will be complete, error-free or continuously available.

To the extent permitted by applicable law, Estiora will not be liable for losses arising solely from reliance on general website information, temporary website unavailability or unauthorised access resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including liability arising from negligence, professional misconduct or a breach of applicable patient rights. These terms do not replace or reduce any duty of care owed to patients under applicable law.

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal and medical information. We take reasonable measures to protect the confidentiality of patient information and handle it in accordance with applicable laws and our Privacy Policy.

For further details, please refer to our Privacy Policy.

Estiora reserves the right to update, modify or discontinue website content, features or services as necessary, subject to applicable laws and patient rights.

We may also revise these Terms & Conditions from time to time to reflect changes in our services, operational requirements or legal obligations. Updated terms will be published on this page with a revised effective date. Your continued use of the website following publication of updated terms constitutes acceptance of the revised terms to the extent permitted by applicable law.

Any changes that require separate patient consent or agreement will be handled accordingly.

These Terms & Conditions shall be governed by the laws of India. Subject to applicable law and any mandatory legal requirements, courts of competent jurisdiction in Mumbai, Maharashtra, shall have jurisdiction over disputes arising from these Terms & Conditions.

Nothing in this section restricts any rights or remedies available to patients under applicable law.

For any questions, concerns or requests relating to these Terms & Conditions, please contact: