Privacy Policy

Estiora Clinic (“Estiora”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, estioraclinics.com, contact us, book a consultation or receive our hair restoration, hair transplant and aesthetic services.

By using our website or voluntarily sharing your information with us, you acknowledge the practices described in this Privacy Policy, subject to applicable consent requirements and laws.

We may collect the following categories of information:

A. Personal Information

• Full name
• Mobile number and email address
• Age or date of birth, where required
• City, location and contact details
• Appointment and consultation preferences

B. Medical and Health Information

When you enquire about or receive our services, we may collect information relevant to your consultation and treatment, including:

• Hair loss history and scalp-related concerns
• Relevant medical history, allergies and existing conditions
• Previous treatments, medications and procedures
• Scalp analysis, hair mapping and diagnostic information
• Photographs and clinical images, where required
• Treatment plans, clinical observations and follow-up records

Medical and clinical information is collected only to the extent reasonably necessary for your consultation, diagnosis, treatment, clinical documentation and follow-up care.

C. Technical and Website Information

When you visit our website, certain technical information may be collected, depending on the technologies enabled on the website:

• IP address
• Browser type and device information
• Operating system
• Pages visited and time spent on the website
• Referral sources and website interaction data
• Cookies and similar tracking technologies

D. Communication Information

We may collect information you voluntarily provide through website enquiry forms, phone calls, email, WhatsApp or other communication channels, including your queries, feedback and appointment-related communications.

We may use your personal information for the following purposes:

• To respond to enquiries and consultation requests
• To schedule, confirm and manage appointments
• To assess hair and scalp health and recommend appropriate treatments
• To provide hair transplants, PRP, GFC, exosome therapy, microneedling and other services offered by Estiora
• To maintain clinical records and support treatment follow-ups
• To communicate important appointment, treatment and aftercare information
• To process payments, invoices and applicable administrative requirements
• To improve our website, services and patient experience
• To address complaints, feedback and customer support requests
• To send promotional offers, updates and marketing communications where permitted and appropriately consented to
• To comply with applicable legal, regulatory and professional obligations

We do not use your medical information for unrelated marketing purposes without the appropriate consent.

We collect and process personal information for specified and lawful purposes, in accordance with applicable Indian laws. Where consent is required, we will seek your consent in a clear and appropriate manner, explaining the information being collected and the purposes for which it will be used.

You may withdraw consent for processing based on consent by contacting us. Withdrawal may affect our ability to provide certain services or continue specific activities, although it will not invalidate processing lawfully undertaken before withdrawal.

Where information is required to fulfil a legal obligation or maintain records that must be retained under applicable law, we may continue to retain and process such information to the extent permitted or required.

Estiora does not sell your personal or medical information to third parties. We may share relevant information, where necessary and appropriate, with:

• Payment service providers: Payment processors and financial institutions, where applicable.
• Legal and regulatory authorities: Where disclosure is required by law, a court order or a lawful regulatory request.

Such sharing will be limited to information reasonably necessary for the relevant purpose, subject to applicable legal requirements and appropriate safeguards.

Estiora may take clinical photographs, scalp images or other diagnostic records as part of your consultation, treatment and progress monitoring. Clinical photographs and medical records will be used for healthcare and clinical documentation purposes.

Similarly, patient testimonials, reviews, photographs, videos or treatment results may be used for promotional purposes only where the appropriate consent has been obtained.

You may withdraw permission for future promotional use by contacting us. Withdrawal will not necessarily require removal of material already lawfully published or distributed, where removal is not reasonably practicable or legally required.

Our website may use cookies, pixels and similar technologies to improve functionality, understand visitor behaviour, measure website performance and, where enabled and permitted, support marketing and advertising activities.

These technologies may collect information such as browsing behaviour, device information and interactions with website pages. You may manage cookies through your browser settings and, where available, through our website's cookie preference mechanism.

Disabling certain cookies may affect some website functionality.

We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access restrictions, secure systems, password protection, staff confidentiality obligations and appropriate safeguards with third-party service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide healthcare services, maintain clinical records, comply with applicable laws, resolve disputes and protect our legitimate interests where permitted.

Medical and clinical records may be retained for longer periods where required by applicable laws, professional standards or the nature of the treatment.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it, subject to applicable legal obligations.

Subject to applicable laws, you may have the right to:

• Request information about the personal data we process about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent for processing where consent is the basis for such processing
• Opt out of promotional and marketing communications
• Raise concerns or submit a complaint regarding the handling of your information

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. Certain records may need to be retained where required by law or necessary for legitimate clinical and administrative purposes.

Our website may contain links to third-party websites, social media platforms, messaging applications or external services. Estiora is not responsible for the privacy practices, content, security or policies of such third-party platforms.

We encourage you to review their respective privacy policies before sharing personal information with them.

Our services and website are primarily intended for adults. Where services are provided to individuals below 18 years of age, we will seek the consent of a parent or lawful guardian and take any additional steps required under applicable law.

We do not knowingly collect children's personal information for unrelated purposes.

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date. Where required by applicable law, we will seek fresh consent or provide additional notice.

If you have any questions, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us: